Wonder Years Case study | Digital Cloud Canada

Challenges

Poor initial implementation with several issues.
Basic configurations were live, but automations and object hierarchy, especially around Contact and Account relationships, were not up to standard.
Inefficient payment processing and lack of integration with existing healthcare management systems.

Solutions

System Reconfiguration & Security: Restructured main system configurations around security, visibility, and basic automation flows.
Secure Payment Engine Development: Developed a robust payment solution with enhanced security and automation.
Real-Time Payment Integration: Integrated payment processing with Dr Chrono system for real-time updates and status tracking.

Process

Phase 1:

Foundational Security & Automation Enhancements: Enhanced security, visibility, and basic automation flows.
Action Button Implementation: Implemented two Action buttons: "Send Payment Link Email" and "Make Payment" based on lightning web components and apex controllers.

Phase 2:

Advanced Payment Automation Workflows: Refactored and developed complex automation flows for payment processing, validation checks, and system integration.
Real-Time Sync with Payment System: Implemented real-time status updates and data synchronization between Salesforce and Dr Chrono systems.

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Phase 3:

Custom Patient Payment Form Implementation: Developed and integrated a custom payment form hosted on a public site for patients to input their card and address details securely.
Payment Insights Dashboarding: Created comprehensive dashboards and reports for monitoring payment transactions and patient interactions.

Digital Cloud Canada transformed our payment processing system, addressing critical issues and optimizing our operations. Their expertise in automation and data management significantly improved our efficiency and performance."

Trusted Client (Privacy Requested)

Operations Lead at Wonder Years

Results

35%

Increase

In Payment Collection Rates.

50%

Faster

Response Time For Payment Processing.

30%

Reduction

In Overdue Payments

45%

Reduction

In Manual Data Entry And Errors

By minimizing manual data entry, enhancing visibility, and optimizing payment workflows, We delivered significant improvements in operational efficiency and payment collection rates.

Other Benefits

Enhanced decision-making capabilities with real-time dashboards.
Increased visibility into payment performance.
Unified Platform Integration: Seamless integration of separate platforms, ensuring data consistency and integrity.
Enhanced Patient Experience: Improved patient satisfaction with more personalized and timely interactions.
Secure & Streamlined Payment Operations: Secure and efficient payment processing, reducing administrative workload and enhancing overall operational efficiency.

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Increase

In Appt. Adherence

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